You can return items within 14 days of receiving them, due to hygiene reasons items must be unopened, unused and in the original shipping condition in order for us to accept your return and offer a refund. Any items that have been used or opened will not be accepted for a refund.

All of our hair extension methods are none glue or heat methods meaning they do not damage your natural hair, the choice between methods will depend on what suits your natural hair best. You can book in the salon for a free no obligation consultation.

The life span of hair extensions is completely dependant on the aftercare used, we only recommend professional products, 6-8 weeks maintenance and the Longlox brush to be used on the hair extensions. Full aftercare will be provided when purchasing our hair extensions.

We are very sorry to hear this! Please check all packaging thoroughly, if the item is still not found then please contact us here and we can resolve the issue.

Of course! Please call the salon on 0191488188 to book your free no obligation consultation.

We recommend only washing your extensions with professional shampoo and conditioner, shampooing the hair twice in the shower rather than bath so the water runs correctly down the extensions to avoid any tangling, then applying conditioner to your mid-length and ends for a few minutes and finally give the extensions a thorough rinse to ensure all product is out.

All colouring of hair extensions is done at your own risk unless carried out at Longlox Hair Extensions salon, therefore we will not take any responsibility for any damaged caused by at-home colouring or colour applied within another salon.

All of our extensions are 100% human hair meaning you can blowdry, straighten, curl and style just like your natural hair but we do recommend you use a heat protection every time you style your extensions and should only be styling your hair extensions 1 -2 times a week to get the maximum life span out of them.

The amount of packs you need is completely dependent on the length and thickness of your natural hair as well as the look you are wanting to achieve, for advice on the best method, amount and colour extensions you need we recommend booking in for a free no-obligation consultation within the salon.

We do not recommend fitting hair extensions yourself, for the best results and no damage to your natural hair please book your fitting at Longlox or find a professional salon next to you and ensure they have the correct qualifications.

We do not accept any exchanges for products.

Yes all of our prices include VAT.

Our hair extensions are available in 18”, 20”, 22” and 24”.